Return & Refund Policy

Last updated: August 8, 2026

At Maison Vale Shop, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be in the original packaging, where applicable.

• Include all original accessories, tags, and components.

• Not show signs of damage caused by the customer.

Certain products may not be eligible for return due to their nature, including personalized or customized items and products marked as non-returnable at the time of purchase.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the product and packaging.

We will review the information and, where appropriate, offer a replacement or refund.

3. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or bank.

Original shipping charges are generally non-refundable unless the item was defective, damaged, or incorrectly supplied.

4. Return Shipping

Unless the item is defective, damaged, or incorrectly supplied, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part or a defective product, we will provide appropriate instructions for the return.

Please do not send products back without contacting us first.

5. Exchanges

We may offer exchanges for defective, damaged, or incorrectly supplied products. Availability of replacement items may depend on stock.

If the requested replacement is unavailable, we may provide a refund instead.

6. Late or Missing Refunds

If you have been approved for a refund but have not received it after the stated processing period:

1. Check your bank or payment account again.

2. Contact your payment provider.

3. Contact us if the refund still has not appeared.

We will be happy to assist you in checking the status of your refund.

7. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

Because our products may be processed for fulfillment shortly after an order is placed, cancellation may not be possible once the order has entered processing or has been shipped.

8. Contact Us

If you have questions about returns or refunds, please contact us at:

Email: info@maisonvaleshop.com
Store: Maison Vale Shop
Website: maisonvaleshop.com