Shipping policy

Last updated: August 8, 2026

At Maison Vale Shop, we work with trusted fulfillment and shipping partners to deliver your home decor products safely and efficiently.

1. Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

During busy periods, holidays, product launches, or promotional events, processing times may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

2. Delivery Times

Estimated delivery times vary depending on your shipping destination and the product ordered.

Typical delivery estimates are:

• United States: 7–15 business days

• Canada: 7–15 business days

• United Kingdom: 7–15 business days

• Europe: 7–15 business days

• Australia & New Zealand: 8–18 business days

• Other international destinations: 10–25 business days

These are estimates and are not guaranteed delivery dates.

Delivery times may be affected by customs processing, weather, carrier delays, holidays, incorrect shipping information, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, product, shipping method, and order details.

From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website or at checkout.

4. Tracking Your Order

Once your order has shipped, we will provide tracking information when available.

Please note that tracking information may take several business days to become active after the package has been handed to the shipping carrier.

You can use the tracking information provided in your shipping confirmation email to monitor your order.

5. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Maison Vale Shop does not control customs processing times or the fees imposed by local authorities.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.

If the package has already been shipped, we may not be able to change the delivery address.

7. Delayed Orders

While we work to provide reliable delivery, shipping delays can occasionally occur.

Delays may result from:

• Carrier disruptions

• Customs inspections

• Severe weather

• Public holidays

• High shipping volumes

• Incorrect or incomplete addresses

• Other circumstances beyond our reasonable control

If your order appears significantly delayed, please contact us so we can assist you.

8. Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

If you still cannot locate the package, contact us at info@maisonvaleshop.com and provide your order number.

We will review the available tracking information and assist you where possible.

9. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide your order number and clear photographs or videos showing the damaged product and packaging.

We will review your request and determine the appropriate resolution in accordance with our Return & Refund Policy.

10. Multiple Products in One Order

If your order contains multiple products, items may occasionally be shipped separately from different fulfillment locations.

This means you may receive more than one package and packages may arrive at different times.

You will receive tracking information for each shipment when tracking is available.

11. Contact Us

If you have questions about shipping or your order, please contact us:

Maison Vale Shop
Email: info@maisonvaleshop.com
Website: maisonvaleshop.com